Zoho Desk Benefits
Management of customer support tickets, customer services portal, contracts, and social media interactions, is now a trouble-free process with Zoho Desk. Have an account of all the prior customer interactions for seamless customer services.
Directly and automatically assign the tickets from all platforms to the concerned departments, keep a tab on resolution time and see to meaningful closure
Agents Work Distribution
Ensure that the tickets are assigned to the available and concerned agents and that the workload is evenly distributed among all agents present
Gather tickets from all platforms and assign them on a priority basis. With call-back reminders and time constraints for agents, solve your customers’ problems